General
General FAQ
My puzzle is missing a piece - help!
So you've just received that puzzle you've ordered. You open the box and begin working away happily until you realize you're missing a piece. Don't fret just yet!
It's easy to misplace a puzzle piece, so make sure you look everywhere first.
Puzzle pieces often wander off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece MIA! Double and triple check the packaging — it's very possible it could be hidden or stuck in there. Thoroughly search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle. Check under chairs, inside open garbage cans, under rugs, in your fridge... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.
Still nowhere to be found? Don't worry, there are still options.
Don't lose hope, there are still ways to finish that puzzle! Your best course of action is to contact the manufacturer. Many popular jigsaw manufacturers have anticipated that you may need a replacement piece and have created programs to replace individual pieces or entire puzzles. There are a few things to keep in mind. It's possible that the replacement pieces may not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for quality control. If this is the case, you might consider the Puzzle Doctor.
If you've determined you need replacement pieces simply follow these instructions!
- Find the brand or manufacturer name for the puzzle
- Determine which piece you need. Generally speaking you can count like you would on a chess board; A57, for example would be the first column and the 57th row.
- Contact the manufacturer. They may require you to mail in the UPC from the box. To help, we have compiled contact information and instructions from our most popular brands, below.
Still Need Help?
If your manufacturer can't replace the piece or you have any trouble reaching them, please call us at 866-539-4278 and we'll see what we can do to help!
Manufacturer | What to do about missing pieces |
|---|---|
| 4D Cityscape | Phone: 416-410-2642 Web: Click here for online contact form Instructions: Email missingpieces@4dcityscape.com and give them information about the missing pieces. They will contact you upon further review and inspection. |
| AQUARIUS | Phone: 661-775-2546 Email: orders@nmrdist.com Contact and inquire about obtaining a replacement piece, they will provide instructions. |
| BUFFALO GAMES | Please fill out the appropriate form below: Missing pieces: http://buffalogames.com/contact/missing-piece/ Other defects: http://buffalogames.com/contact/defective-product/ Once the appropriate form is filled out, you can expect to receive a replacement of the same image, free of charge, within 10-14 business days. Please be aware that the pieces from the new one will likely not fit the one you currently have, so it will have to be re-built. If you have any specific questions or need help filling out the form, we may be reached by email at customerservice@buffalogames. |
| CEACO | Web: Click here for online customer service form Phone: 617-926-8080 Instructions: 1.Write your name, complete shipping address, phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) and include a brief description of the problem. 2.Cut the UPC code from the box. 3.Place the UPC code and info sheet in envelope and mail to: CEACO Quality Control C/O Edaron, Inc 100 Appleton St. Holyoke, MA 01040 Note: They will usually send you a replacement puzzle but if that puzzle is no longer available, they will send you another product of equal value and size. Allow 6 to 8 weeks for processing. |
| CLEMENTONI | Email: info@clementoni.it Inquire about obtaining a replacement piece. |
| COBBLE HILL | Phone: 250-592-7374 Inquire about obtaining a replacement piece and they will provide detailed instructions. Puzzle Replacement Instructions |
| DOWDLE | Phone: 866-369-3531 toll free or 801-785-1123 Email: support@dowdlefolkart.com 1. UPC barcode 2. Item number (photocopy excepted for collectable packaging) 3. Full name, address, and phone number 4. Name of puzzle The individual pieces cannot be replaced. A replacement puzzle will be sent in the bag. Please keep the box and poster image. If the puzzle is out of stock a new puzzle of similar theme and piece count will be sent. |
| eeBoo | Inquire about obtaining a replacement. Note: Style name & piece count, as well as any images you can provide of the defect are helpful for eeBoo to troubleshoot. Please include this information in your inquiry. eeBoo will issue replacement puzzles within 3 business days. info@eeboo.com 212-222-0823 |
| EUROGRAPHICS | Missing a piece? Each of our puzzles is cut uniquely and pieces are not transferable between puzzles. Please use the form below to send us a request: http://www.eurographics.ca/en/puzzle-warranty.aspx |
| EDUCA | Online Piece Replacement Program: Click here to submit a lost piece request. |
| GEO PUZZLE | Phone: 920-475-2002 Email: info@geotoystore.com Inquire about obtaining a replacement piece. |
| HASBRO | Hasbro has ceased jigsaw puzzle production. Unfortunately, pieces can no longer be obtained for their items. |
| HEYE or JUMBO | If you purchased a Heye or Jumbo puzzle from Puzzle Warehouse, please email us or call our toll free number at 866-539-4278 for help. |
| Karmin International | Phone: 1-888-884-7202 ext 65 Email: puzzles@karminindustries.com |
| LAFAYETTE PUZZLE FACTORY | Phone: 800-883-6408 Email: info@LPFpuzzle.com Inquire about obtaining a replacement piece and they will provide instructions. |
| Lion Rampant Imports | Phone: 1-800-992-7679 Email: lion@lionrampantimports.com Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle. |
| LATE FOR THE SKY | Late for the Sky no longer manufacturers puzzles. Missing pieces cannot be replaced. |
| MASTERPIECES | Phone: 520-741-1315 Email: internetorders@masterpiecesinc.com Instructions: Send request to: 12475 North Rancho Vistoso Blvd., Oro Valley, AZ 85755 (ATTN: Customer Service) Include: 1. UPC barcode 2. Item number (photocopy excepted for collectable packaging) 3. Full name, address, and phone number 4. Name of puzzle 5. If a quality control sheet was included in the box, send this back as well Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count. |
| MEGA PUZZLES | Phone: 800-465-6342 Click here to submit a lost piece replacement request |
| MELISSA & DOUG | Phone: 800-718-5365 Email: Service@MelissaAndDoug.com Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle. |
| NEW YORK PUZZLE COMPANY | Phone: 580-789-9535 Email: info@newyorkpuzzlecompany.com Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle. |
| PAPERHOUSE | Phone: 800-255-7316 ext. 108 Email: paige@paperhouseproductions.com Inquire about obtaining a replacement piece. Note: they will usually replace entire puzzle. They need to know the style of the puzzle or description of the image and your address. No product number or UPC necessary. |
| PIATNIK | Email: info@piatnik.com Inquire about obtaining a replacement piece. |
| POMEGRANATE | Phone: 1-800-227-1428 Web: Click here for online contact form Inquire about obtaining a replacement piece. |
| PUZZLETWIST | Phone: 763-971-8057 Web: Email PuzzleTwist Inquire about obtaining a replacement. |
| RAVENSBURGER | Web: Online Customer Service Form Phone: 855-257-1500 Note: Ravensburger cannot replace individual puzzle pieces due to the production process - excepting 3D puzzle pieces which may be replaced. A replacement puzzle may be sent by Ravensburger if the piece is missing due to manufacturers defect. |
| SERENDIPITY | Web: Click here for online contact form Phone: 800-891-7479 Email: sue@serendipitypuzzles.com Inquire about obtaining a replacement piece. |
| SPRINGBOK | Phone: 800-497-8697 Web: Click here for online contact form Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle. |
| SUNSOUT | Email:customerservice@sunsout.com Phone: 800-400-8953 Inquire about obtaining a replacement. Note: Check inside the puzzle box for replacement instructions. Special shaped puzzles may receive a replacement piece. For rectangular puzzles, if the puzzle is in stock, a replacement piece may be sent. If unavailable, a replacement puzzle will be sent. |
| TDC | Phone: 800-292-7676 Email: sales@tdcgames.com Inquire about obtaining a replacement piece. Note: They are only able to replace pieces for some puzzles. |
| VERMONT CHRISTMAS COMPANY | Phone: 888-890-0005 Email: info@VermontChristmasCo.com Inquire about obtaining a replacement piece and they will provide instructions. |
| WHITE MOUNTAIN | Phone: 800-548-8009 ext. 19 Email: info@puzzlemaps.com Instructions: Send request to P.O. Box 818 Jackson, NH 03846 Include: 1. UPC barcode cut from the box 2. Title of puzzle 3. Name and Phone number 4. Description of problem (i.e. missing piece or damaged) 5. If damaged, include photo of damages Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut. |